WHY WORKING WITH A TRUSTED CLEARING AGENT MATTERS
Michael Otieno
Customs Valuation OfficerWhen importing goods into Kenya, the customs process can either be smooth and efficient—or a serious headache. That’s where a trusted clearing agent comes in. At Norvex Group, we understand that time, compliance, and cost are everything in logistics. Here’s why choosing the right clearing partner makes a big difference:
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Faster Clearance, Fewer Delays: We know how the system works. From document preparation to follow-ups with customs, we fast-track clearance by anticipating issues before they arise.
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Compliance That Protects You: Mistakes in classification or valuation can cost you more than just money—they can cause delays, fines, or even seizure of goods. Our team ensures your shipments meet all regulatory requirements, the first time.
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Transparency in Every Step: We believe in keeping clients informed. With clear updates and real-time tracking, you’ll never be in the dark about where your cargo is or what’s happening next.
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One Container, One Client Approach: Unlike agents who bundle multiple clients into one shipment, we serve one client per container. This keeps things simple, secure, and tailored to your needs.
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Local Presence, National Reach: With offices in Nairobi and Mombasa, we handle port operations and inland logistics seamlessly—saving you from running around or hiring multiple providers.
Choosing the right clearing agent isn’t just about moving cargo. It’s about peace of mind, protecting your business, and delivering results. That’s what we do best at Norvex.
5 COMMON MISTAKES IMPORTERS MAKE (AND HOW TO AVOID THEM)
Brandon Kariuki
Customs Compliance OfficerImporting goods can be a smart business move—but small mistakes can lead to big costs. At Norvex Group, we help clients navigate these pitfalls with ease. Here are five common mistakes importers make—and how to avoid them:
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Incomplete or Inaccurate Documentation: Missing invoices, incorrect packing lists, or mismatched details are top causes of clearance delays. Always double-check your documents before shipping—and work with an agent who knows what to look for.
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Misclassifying Goods: Using the wrong HS code can lead to overpayment, fines, or even seizure. We help you classify your goods correctly to ensure compliance and cost savings.
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Underestimating Timelines: Many importers assume goods will clear in a day or two—but clearance depends on many factors, including customs workload and inspection status. Plan ahead and build in a buffer.
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Ignoring Local Regulations: From KEBS requirements to restricted items, it’s crucial to understand what’s allowed and what’s not. We keep you informed to help you stay compliant and avoid surprises.
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Choosing the Wrong Agent: Low-cost agents may cut corners that cost you more in the long run. Choose a partner who prioritizes transparency, speed, and accountability—like Norvex.
Avoid the Stress—Partner with Professionals
The best way to avoid mistakes? Work with a team that handles clearance daily, knows the system inside out, and puts your business first. That’s what we do at Norvex Group.
4 THINGS TO DO BEFORE YOUR SHIPMENT ARRIVES
John Munyao
Operations ManagerMost importers focus on customs clearance once the cargo lands—but real efficiency starts before the container leaves its origin. Here are four smart things to do early, so you avoid stress later:
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Confirm All Documentation: Ensure your invoice, packing list, and shipping documents are accurate and match your order. Tiny mismatches cause major delays at the port.
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Classify Your Goods Early: Know your HS code and any permits needed ahead of time. This prevents confusion during clearance and helps you budget for taxes and duties properly.
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Choose Your Clearing Agent in Advance: Waiting until your shipment arrives to look for help? Risky. Work with a licensed, trusted agent (like Norvex) before shipping to ensure smooth coordination.
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Understand Port Charges and Timelines: Demurrage, storage, handling—you should know what these cost and when they apply. Planning ahead saves time and protects your bottom line.
Don’t Wait for the Last Minute
Smart importers prepare before the ship even sails. At Norvex, we help you plan your import journey from day one—for a faster, cleaner delivery every time.